4.1 View New Activity

Through the Administrator->View New Activity menu, you can view all new support requests, including replies, which have been submitted in your assigned departments. This menu simply shows a list of all support requests, which you can view by clicking on the needed Request ID link. You can delete any of the lists support requests from your list by checking the wanted ones, and clicking on the Delete Checked Requests submit button. By deleting support requests, you are only deleting them from your list, and not the database.

Each administrator receives their own list of support requests. When you delete support requests from your list, they will still show up on all other needed administrator's lists, until they delete them aswell.