Techs can login and logout of the support system through the Requests->Login / Logout menu. E-mail notifications of new support requests will only be sent to techs who are logged in. This helps ensure techs do not receive a large number of e-mail notifications, when they're not even working, and while someone else is handling the support requests. If you only have one tech per department, then you will most likely want the logged constantly logged in.

The times each techs logs in and out are logged, and can be viewed at a later date through the Administrator menu.