3.3 Create Support Request

You can open a new support request through the Requests->Create Support Request menu. First, you need to select whether it is a public, member or customer request, and then fill in the appropriate contact information. Last, simply enter the contents of the support request, and submit the form. The support request will be opened on the needed account, and placed directly in your pool. However, the support request will be marked as pending, and will not appear in your list of open support requests, until the member / customer has replied.