All open support requests can be processed through the Requests->Open Support Requests menu. This page contains two or three sections, depending on whether or not you have the Shopping Cart module installed. The first section is titled Public Requests, and contains all support requests submitted from your public web site (ie. member's self replicating web sites). The second section titled Member Requests, contains all support requests submitted from the Member's Only Area. The third section titled Customer Requests, is only present if you have the Shopping Cart module installed, and contains all support requests submitted from the Customer Area.

Each section contains two tables. The bottom table showing all support requests in the general pool, and the top table showing all support requests in your pool. When a support request is submitted, it is first placed in the general pool, where all support techs can see it. Once a support tech views a support request, it is automatically moved from the general pool, over to the tech's pool. This means, other techs will no longer be able to view that support request in the list, and instead, it will only appear in the assigned tech's pool. This helps ensure all support requests are handled in a personalized manner, by one tech, instead of multiple techs.

Each support request has either a red or yellow folder beside it. The red folder means there is a new message, which has not yet been read, in the support request. Once you view the support request, the folder will change to yellow, meaning the full support request has been read.