2.8 Create HTML Links

Last, you need to add all needed HTML links into your web pages. First, to allow members to submit support requests through your public web site (ie. member's self replicating web sites), simply link to the new contact.cgi script on your server, which will be located at:

http://www.domain.com/cgi-bin/xflow/modules/support/bin/contact.cgi

Of course, replace domain.com with your actual domain name. If wanted, you may also move the contact.cgi script to another location on your server, and it will still work correctly. When someone visits the URL, an HTML form will be displayed, allowing them to submit their support request. Full information on how to modify the HTML templates, can be found at Chapter 5. HTML Templates.


2.8.1 Member's Only Area

Allow your members to submit a support request by adding the following link to your Member's Only Area:

index.cgi?~authtext~&module=support&action=submit_request

Allow members to view and manage all open support requests on their account, by adding the following link to your Member's Only Area:

index.cgi?~authtext~&module=support&action=view_open

Allow members to view all support requests, including previously submitted requests that are now closed, by adding the following link to your Member's Only Area:

index.cgi?~authtext~&module=support&action=view_all

2.8.2 Customer Area (Shopping Cart)

This section only applies if you have the Shopping Cart module installed, and would like to allow customer's to submit support requests through the Customer Area. You can allow new support requests to be submitted by adding the following link into your Customer Area:

index.cgi?~authtext~&action=support_submit

Allow customers to view and manage all open support requests on their account, by adding the following link to your Customer's Area:

index.cgi?~authtext~&action=support_view_open

Allow customers to view all support requests, including previously submitted requests that are now closed, by adding the following link to your Customer Area:

index.cgi?~authtext~&action=support_view_all