Table of Contents

1. Introduction
2. Getting Started
      2.1 Reload Crontab File
      2.2 General Settings
      2.3 Create Departments
      2.4 Create Support Techs
      2.5 Create Categories
      2.6 Create Pre-Written Responses
      2.7 Notification Settings
      2.8 Create HTML Links
   
   
3. Processing Support Requests
      3.1 Open Support Requests
      3.2 Viewing Support Requests
      3.3 Create Support Request
      3.4 View Specific Request
      3.5 View Account
      3.6 Login / Logout
   
   
4. Administrative Functions
      4.1 View New Activity
      4.2 View Support Tech
   
   
5. HTML Templates
      5.1 HTML Template Descriptions
      5.2 Submit Support Request Form