3.5 Process Refund

You can process a refund through the Orders->Process Refund menu. This page contains a table, which lists all payments processed on this order. The first payment is always the initial payment, which the customer was charged when the order was first placed. All other payments are recurring payments for the order.

Simply select all payments you would like to refund, and complete the form. If this order was paid with by a credit card, through a real merchant account, there'll be a question asking if you would like to process the refund through the merchant account. If Yes, the shopping cart will contact your merchant account behind the scenes, and physically credit the customer's credit card for the needed amount.